Bilingual Customer Care Agent (Mandarin-Speaking)

(In-office role - Irvine, CA)

About the Role

A fast-growing skincare and beauty brand is looking for a Mandarin-speaking Customer Care Agent to support customers and distributors with a high-touch, white-glove experience. This role is fully on-site and requires someone who brings warmth, professionalism, and strong communication skills.

Key Responsibilities

Provide exceptional support via phone, email, and chat for both customers and distributors
Assist with product inquiries, order tracking, returns, and account support from start to finish
Deliver "white glove" service with high attention to detail and complete issue resolution
Translate or explain marketing and product materials for Mandarin-speaking audiences
Build strong relationships that foster trust, loyalty, and repeat business
Document all interactions in CRM systems and collaborate cross-functionally to improve processes

Who Thrives Here

Fluent in Mandarin and English
Minimum 2 years of call center or customer support experience
Strong communicator with excellent listening and problem-solving skills
Empathetic, patient, and relationship-oriented
Able to multitask in a fast-paced environment while staying organized
Familiar with CRM systems (beauty/skincare experience is a plus)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Job Reference: JN -022026-415518